Match day Accessibility Executive

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Match day Accessibility Executive

  • Liaise and work closely with the Accessibility Liaison Officer and Volunteers.
  • Facilitate the safe entry into the venue for all supporters with accessibility needs.
  • Be always available during the event to assist fans with accessible needs and respond quickly to any requests for assistance.
  • Have a caring and compassionate approach to fans with any disability placing their safety, wellbeing, and enjoyment of the event at the heart of everything you do.
  • Deal appropriately and in confidence with personal sensitive information regarding supporters who are in your care.
  • Remain calm, displaying a high level of patience in challenging circumstances.
  • Assist fans and guests around the venue, to their seats and to the quiet/sensory rooms.
  • Ensure accessible seats are available to those who need them. Once seated, check on fans in these areas to ensure they have everything they need.
  • Direct fans and guests to accessible toilets, ensuring responsibility for radar keys and returning them to the Accessibility Liaison Officer at the end of the match.
  • Return wheelchairs to each reception areas when applicable.
  • Assist with matchday setup, including setting up equipment in sensory and quiet rooms, and inspecting other functional areas (i.e. accessible seats).

Job Details

Salary
Depending on experience
Required Skills & Experience
We are looking for applicants with experience working in events or major stadia, preferably with some experience in customer service, accessibility and/or welfare.
Naturally be caring, patient, and calm at all times.
Great team player and communicator.
An understanding of safeguarding, the Equality Act 2010, and current Disability legislation (desirable).
Motivated by a passion for quality and great customer service delivery.
A “can-do”, customer-focused, proactive attitude.

Location

Contact Information

Address
Surrey County Cricket Club, Kennington Oval, London, UK
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