Membership Coordinator – Cricket Victoria

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Membership Coordinator – Cricket Victoria

The Role

We are currently seeking to appoint a full time Membership Coordinator to assist with the effective delivery and coordination of the Melbourne Renegades and Melbourne Stars membership programs.

Key Responsibilities include:

  • Manage the day-to-day operations of a membership program
  • Process and communicate membership enquiries via face to face, email and telephone
  • Process memberships, including payments via a membership CRM
  • Create and identify key sales targets lists for membership renewals and acquisitions
  • Liaise with Manager – Partnerships and Consumer and Performance Marketing Specialist to maximise attendance of W/BBL members on Match Days
    - This is inclusive of member attendance initiatives
  • Ensure data integrity of membership information including, but not limited to, packages and seating details
  • Attend venues on match days and play an active role in increasing customer memberships and attending to members’ requirements
  • Assist Manager – Partnerships and Consumer to develop a membership strategy inclusive of pricing and product
  • Update membership promotions and offers in the CRM and email members as directed
  • Collate data received from ticketing agents following match days and convert to useable formats for marketing and promotions as it relates to membership
  • Liaise with internal stakeholders to solve customer queries specific to the membership program
  • Cricket Victoria Shop Management
    - Manage stock and delivery for shop sales
    - Reporting, analysis and forecasting of shop sales

Job Details

Depending on experience
Required Skills & Experience
Tertiary qualification in a relevant degree i.e. Sport Management
Customer first mindset with the ability to exceed customer expectations
Experience in providing a high level of customer service
Excellent written and verbal communication skills
Solid computer skills including but not limited to online software exposure, CRM systems and the Microsoft Suite
Experience using Ticketmaster Archtics platform desirable
Current Victorian Employee Working with Children Check


Contact Information

Cricket Victoria, Lakeside Drive, St Kilda VIC, Australia
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