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The Retail Champion will efficiently deliver the running of match and non-match day Shops - dealing with customer returns, exchanges and queries in a proactive manner. The Champion will assist with the efficient and profitable online and customer facing shopfloor operations of the MCC, and Lord’s Shops located within Lord’s Cricket Ground on match and non-match days, to maximise sales and exceed budget, whilst aiding with the efficient operation of stock functions.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.

Job Details

Depending on experience
Required Skills & Experience
Excellent customer service skills with a guest focussed attitude.
Punctual and willing to be flexible.
Confident, outgoing, and enthusiastic.
Trustworthy, hardworking, proactive and reliable.
Excellent communication and English language skills.
Supervising and assigning tasks to Retail Assistants.
Able to work independently, without supervision.
Ability to work to deadlines.
Collaborate enthusiastically with all team members and offer to support them when needed.
Experience of working in a customer facing role, at an event, sport, or similar environment.
Working within the stock room environments to ensure sufficient flow of product to Shop floors.
Assisting with intake of deliveries.
Reporting discrepancies and problems to a Supervisor.


Contact Information

Lord's Cricket Ground, Saint John's Wood Road, London, UK
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