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Marylebone Cricket Club (the Club) is the world’s most active cricket club, custodian of the Laws of Cricket and is also the owner of Lord’s Ground, affectionately known as the “Home of Cricket”.  The MCC and Lord’s brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match or a special event.

An opportunity has arisen for a motivated individual to join the Tours department on a Casual Worker Agreement as a Tours and Museum Administrator.

Our Tours operation trades all year round - with additional Museum events and experiences operating throughout the summer months.

This position is primarily carried out day-to-day administrative tasks, including answering telephone calls and emails. Meet, greet, and escort museum and/or tours visitors from the Lord’s gates to the museum.  Occasional weekend working where, after a period of training, opportunities can become available to take on operational responsibilities.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status.

If you have any requirements in respect of the recruitment or interview process, please mention this in a covering email.

Job Details

Depending on experience
Required Skills & Experience
Customer service background acquired in a sports venue or other business settings.
Proficient in handling high volumes of individuals within a dynamic environment with professionalism. Demonstrates composure under pressure, effectively guiding customers in a courteous and assertive manner to ensure adherence to safety, security procedures, and ground regulations.
Administrative experience, including office-related tasks.
Strong interpersonal skills for fostering and sustaining relationships with colleagues, MCC staff from diverse departments, and Ground visitors.
Punctual and maintains a professional appearance.
Computer literate, with proficiency in Microsoft Excel and Word.
Capable of working under pressure, managing multiple demands concurrently.
Adaptable and comfortable in frequently changing conditions.
Willingness to work weekends, holidays, and across various tour types, contingent upon availability.


Contact Information

Lord's Cricket Ground, Saint John's Wood Road, London, UK
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