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FTC Ticketing Manager – Maternity Cover (10 Months)

  • Location : United Kingdom
  • Address : London, England, United Kingdom
  • Salary : Depending on experience
  • Contract length : Full Time
  • Closing date : October 4, 2024

Description

Who are we

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

Benefits

Up to £39,000 dependant on experience (pro rata)

23 days holiday (pro rata)

Non-Contributory Pension Scheme

Membership for domestic games, Tickets for International Games and loads more

To Apply

We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you.

Please apply by sending a cover letter and CV outlining why you are suitable for this role and stating your current salary.

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Job Details

Salary

Depending on experience

Required Skills & Experience
  • Work with the Head of Ticketing, Membership and Supporters Services on the ticketing strategy such as key dates and timelines for on-sale windows.
  • Oversee a proactive and thorough approach to Member and supporter services, continually exploring new ways to improve the service offered at all customer touch points.
  •   Ensure that all seat inventory is configured and setup correctly, validated and working to full capacity to enable the sale of all ticketing, membership and hospitality products.
  • Provide training and feedback to ensure that all staff working in the Supporter Services team have a strong knowledge of the systems, policies and processes required for the smooth running of the department.
  • Act as the point of escalation for any ticketing enquiries.
  • Ensure the effective, timely and secure allocating and printing/dispatch of tickets.
  • Build a close working relationship with the marketing and data teams to develop consumer insight, sales initiatives and accurate communication to ticket purchasers.
  • Work with the Head of Ticketing, Membership and Supporter Services to develop and deliver on projects to further develop the ticketing system.
  • Provide all guests with a positive first impression of the Club by offering superior and individualised service.
  • Deal with all Ticketing, Membership and Supporter Services inquiries, most commonly via telephone, email and in person.
  • Monitor and process general enquiries and liaise with other departments where necessary to solve customer queries.
  • Work with the Supporters Services Manager in acquiring and reporting on customer feedback.
  • Act as a Ticket Office supervisor on a match-day ensuring that match day staff are appropriately inducted and trained to enable them to deliver the best customer experience to all fans.
  • Work with the Supporter Services Manager to ensure the Ticket Office is sufficiently staffed, creating a rota and processing or arranging payments.
  • Organise external organisations ticket requests, ensuring they are processed within a set timeframe and any queries are dealt with.
  • Ensure all matches are set up correctly, working with data and communications teams to understand and create advantages for specific Members or supporter groups.
  • Ensuring matches are on sale, within the agreed timelines and work sufficiently.
  • Minimum of 12 months experience within a customer services environment.
  • Experience in working in Ticketing / Events.
  • Excellent verbal and written communication skills.
  • Calm under pressure.
  • Strong attention to detail.
  • Able to demonstrate high levels of empathy.
  • Payment processing experience.
  • Ambitious in their career aspirations.
  • Computer literate and confident in MS Excel; Word, PowerPoint, and Outlook.
  • Great team player.
  • Motivated by a passion for quality and great customer service delivery.
  • A “can-do”, customer-focused, proactive attitude.
  • Minimum of 12 months experience within a customer services environment.
  • Experience in working in Ticketing / Events.
  • Excellent verbal and written communication skills.
  • Calm under pressure.
  • Strong attention to detail.
  • Able to demonstrate high levels of empathy.
  • Payment processing experience.
  • Ambitious in their career aspirations.
  • Computer literate and confident in MS Excel; Word, PowerPoint, and Outlook.
  • Great team player.
  • Motivated by a passion for quality and great customer service delivery.
  • A “can-do”, customer-focused, proactive attitude.

Location

Contact Information

Address

London, England, United Kingdom