Functional Business Analyst, CRM Systems

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Functional Business Analyst, CRM Systems

Functional Business Analyst, CRM 

Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. We are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, re-imagine the W/BBL, build player connection through storytelling and play our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.


This is an exciting time for us, as we have a role for a Functional Business Analyst, Dynamics 365 & Power Platform within our Technology department. We’re looking for someone to revolutionise cricket’s business processes to elevate efficiency and drive growth. If you consider yourself crafting custom solutions, managing seamless integrations and guiding our organisation through strategic innovations, we want to hear from you. We have big ambitions for this space, so we’re looking for drive, passion, and energy to bring our plans to life.

Reporting to the Product Manager, CRM Platforms, you’ll be responsible for:

-    Collaborating with stakeholders to understand business needs and translating them into technical requirements for cutting edge Dynamics 365 implementations

-       Designing and proposing innovative solutions that leverage Dynamics 365 capabilities and emerging features including Co-Pilot

-   Customisation and configuration of Dynamics 365 environments including; entities, forms, workflows and dashboards to meet business needs

-        Testing and quality assurance including; unit testing, integration testing and user acceptance testing to ensure solutions meet business needs

-         Providing training and support to end users, ensuring they are proficient in using the Dynamics 365 system and can troubleshoot common issues

-     Continuous improvement through regular review and optimisation of Dynamics 365 solutions from user feedback and evolving business needs

-       Keeping updates of new Dynamics 365 and Power Platform features and industry trends to ensure we are continuously improving in line with best practice

Job Details

Depending on experience
Required Skills & Experience
- Relevant tertiary qualifications: Bachelor or Master’s degree in Business, Technology

- Relevant Microsoft certifications in Dynamics 365 including; Fundamentals, 365+, Power Platform Consultant are highly desirable

- Strong knowledge of Dynamics 365 applications and features including customisation, configuration and management

- Experience with data import, export, migration techniques within Dynamics 365

- Experience in mapping and optimising business processes and requirements to drive solutions

- You will have a strong analytical and commercial mindset that can look around corners

- Proficiency in working collaboratively with cross-functional teams, including technical developers, project managers and end users


Contact Information

Cricket Australia, Jolimont Street, East Melbourne VIC, Australia